3D padlock and folder icon representing ValentineDay.sg privacy policy Singapore

Privacy Policy Singapore — ValentineDay.sg

Welcome to ValentineDay.sg. Your privacy matters to us. This Privacy Policy Singapore explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with our services. By using ValentineDay.sg, you agree to the practices described in this Privacy Policy.

1. Scope of Our Privacy Policy

This Privacy Policy applies to all information collected by ValentineDay.sg, including data gathered through our website, email communications, WhatsApp messaging, social media, and payment gateways. It aligns with the Personal Data Protection Act (PDPA) of Singapore.

This policy protects ValentineDay.sg from liability related to data misuse, accidental disclosure, or third-party service breaches beyond our control.

2. Information We Collect

We collect only the information necessary to process orders, verify identities, deliver products, and improve customer experiences. This may include:

  • Personal details: Name, contact number, delivery address, and email.
  • Payment information: Billing details (handled securely via PayPal or other PCI-compliant gateways).
  • Communications data: WhatsApp messages, emails, or contact form submissions.
  • Website activity: IP addresses, cookies, and analytics to enhance performance.

ValentineDay.sg does not intentionally collect data from minors under 18. If such information is mistakenly provided, it will be deleted upon verification.

3. How We Use Your Personal Data

Your information is used strictly for legitimate business purposes, including:

  • Processing and fulfilling online orders.
  • Confirming payments and generating invoices.
  • Providing customer service, delivery updates, and support.
  • Marketing related offers, promotions, or event updates (with prior consent).
  • Improving website functionality and personalizing content.

ValentineDay.sg does not sell, rent, or trade your personal data to any third party. We only share limited data with trusted vendors (e.g., delivery partners or payment processors) to complete your orders.

4. Data Protection & Security

We employ strict physical, electronic, and administrative safeguards to protect your data against unauthorized access, loss, or alteration. Measures include:

  • SSL encryption for all online transactions.
  • Firewall-protected hosting environments.
  • Restricted access to personal data within our staff and systems.

While we make every effort to protect your information, ValentineDay.sg shall not be held liable for data breaches caused by third-party platforms, cyber attacks, or events beyond reasonable control.

5. Cookies and Analytics

Our website uses cookies to provide a smoother browsing experience and analyze usage patterns. Cookies help us improve product recommendations and remember preferences.

You may disable cookies in your browser, but doing so could affect certain site functionalities. Data collected via cookies remains anonymous and cannot personally identify visitors.

6. Third-Party Services and Links

ValentineDay.sg may integrate third-party tools such as Google Analytics, Facebook Pixel, or Instagram widgets. These services collect data independently, subject to their own privacy policies.

We recommend reviewing the privacy policies of those external services before engagement. ValentineDay.sg assumes no responsibility for the practices of third-party platforms.

7. Data Retention Policy

We retain customer records only as long as necessary for transaction completion, accounting, and legal compliance. Once the purpose is fulfilled, personal data will be deleted or anonymized within 90 days.

ValentineDay.sg reserves the right to retain anonymized statistical data for trend analysis and operational reporting.

8. Your Rights Under PDPA Singapore

Under the Personal Data Protection Act (PDPA), you may:

  • Request access to your personal data.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for marketing or data processing (subject to legal limits).
  • Request deletion of personal data after contractual obligations end.

Requests can be made via email to support@valentineday.sg or WhatsApp (only) at 94543156.

9. Marketing and Communication Preferences

By engaging with ValentineDay.sg, you consent to receive occasional updates or promotions. You may unsubscribe anytime by emailing our support team or clicking “Unsubscribe” in any marketing email.

We comply with Singapore’s Spam Control Act and ensure no unsolicited communications are sent.

10. Non-Halal Disclaimer

ValentineDay.sg is not a Halal-certified website. Certain food gifts or treats may contain non-Halal ingredients (e.g., gelatin or alcohol flavoring). By purchasing such items, customers acknowledge that ValentineDay.sg makes no guarantees of Halal compliance.

11. Legal Disclaimer and Limitation of Liability

ValentineDay.sg shall not be liable for any loss, misuse, or unauthorized disclosure of information arising from technical failures, cyber incidents, or acts of third parties beyond its control.

By using our site, you agree to indemnify and hold ValentineDay.sg harmless against all claims arising from your breach of this Privacy Policy or misuse of the website.

12. Policy Updates and Effective Date

We may update this Privacy Policy periodically to reflect regulatory changes or business improvements. All revisions will be posted on this page with a new “Last Updated” date. Continued use of our services after such updates implies acceptance.

Last Updated: October 2025

13. Others Policy

For information about our refund and delivery process, please refer to our Refund & Return Policy Singapore and Terms & Conditions Singapore.

14. Contact Information

If you have any questions regarding our privacy policy Singapore, please contact us at:

15. Commitment to Transparency and Compliance

ValentineDay.sg continuously reviews this privacy policy Singapore to ensure alignment with the latest data protection regulations and PDPA updates. Our team regularly trains to maintain secure handling of customer information, ensuring that every transaction and communication remains confidential. If you have concerns about data access, correction, or consent withdrawal, contact us via support@valentineday.sg or WhatsApp at 94543156. We are committed to delivering a secure and transparent shopping experience for every customer in Singapore.

At ValentineDay.sg, our Privacy Policy Singapore ensures your personal data remains secure and handled responsibly under the PDPA framework.

This privacy policy Singapore page clearly outlines how we collect, process, and protect information from our customers.

Your trust is our priority. ValentineDay.sg remains committed to protecting your information and ensuring compliance with all relevant Singapore privacy regulations.